Delivery and Returns
How much does delivery cost?
We offer free standard delivery in New Zealand for all orders over $100. For orders below this amount, freight is $10 for most deliveries within New Zealand. Rural addresses may incur additional charges.
All parcels within New Zealand are sent by tracked courier. We ensure that the goods leave us in good condition, we recommend that you check the parcel for damage before accepting the goods.
When will my order be delivered?
We will endeavour to dispatch your order within four working days of receiving it. If you place your order late on a Friday, or over the weekend we will process your order on the following Monday. We may have to source your order from our warehouse, stores and suppliers and it can take up to 4 working days to collect everything you order. If there are going to be any delays beyond this time we will notify you by email.
In most situations, the couriers we use to ship your order will deliver within 1 - 2 working days. Rural deliveries may take an additional 2 – 3 days, depending on the location. Therefore, you should receive your order within 6 - 10 working days from time of order depending on your postal address.
Christmas orders need to be placed before 15th December to give them the best chance of arriving before Christmas and to avoid disappointment.
How to return a product?
You may return any item you purchase if it is returned to us in new condition with original packaging.
Please send it back to us (carefully packaged) within 10 days of receiving the goods. Please include the original purchase information, and a completed Returns/Warranty Form, so we can organise a speedy exchange, repair or refund. We will contact you, so please ensure you include your telephone number, and email address. While we do not cover your return shipping costs, in most situations, we will ship your replacement product for free.
In the case of a suspected manufacturing fault with the product, please send the item back to us at the address below, including the purchase documentation, and a completed Returns/Warranty Form. Please make sure you include your telephone number, email address and a description of the flaw. Providing photos of the flaw and/or issue will speed up the process, so please provide these where possible. We will either repair, replace or credit the price if we determine it to be a manufacturing fault and covered by Warranty.
We will do our best to let you know the outcome and how long it will take to resolve within three (3) days of us receiving the goods. If it is deemed to be covered by Warranty, we will reimburse any freight charges incurred.
Please be aware we cannot accept responsibility for product damaged by wear and tear. For further details regarding Returns and Warranties, please read our full Terms and Conditions.
In order to return the goods to us, follow these step:
- Download and print out our Returns/Warranty Form.
- Fill out the form, making sure that you complete every part of the form, and where possible provide photos and a diagram outlining the issue.
- Make sure all original packaging is returned with the goods, together with the original purchase information, the product tags and labels.
- Carefully package the goods, and send to the following address:
TOP 10 Returns
Unit 10, 303 Blenheim Road
Unfortunately, we are unable to provide free returns for customers unless due to an error by us or warranty issue.
When the outcome is to provide a refund, we will notify you via e-mail of your refund. In most situations, you can expect the refund in the same form of payment originally used for purchase within 7 business days of the decision being determined.